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Professional Standards & Reputation

1. Kingsley & Co maintains the highest standards of integrity and service.
We welcome genuine feedback and are always happy to resolve concerns directly.
However, false or malicious statements intended to damage the reputation of Kingsley & Co, its directors, or staff will be taken seriously and may result in legal action.
 
If you have a concern or complaint, please use our official Complaints Procedure so we can address it promptly and fairly.
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 2. Complaints & Dispute Resolution Policy

At Kingsley & Co we value our clients and take all feedback seriously. If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so that we can resolve the matter quickly and professionally.

 

How to Make a Complaint

Please provide the following details:

  • Your full name and contact information

  • A description of the issue and relevant dates

  • Any supporting documentation (receipts, valuations, photos, correspondence)

 

Send your complaint to:

 complaints@kingsley-co.com

Or use the contact form on our website.

 

Our Response Process

  1. Acknowledgement – We will acknowledge receipt of your complaint within 48 hours.

  2. Investigation – Your complaint will be reviewed by a senior member of staff or director.

  3. Resolution – We aim to provide a written response within 14 working days, outlining our findings and any proposed resolution.

If you remain dissatisfied, your complaint may be escalated to an independent assessor or mediation service for a fair and impartial review.

 

False or Malicious Allegations

We are committed to open communication, but publication of materially false, defamatory, or misleading statements about Kingsley & Co, its directors, or staff is strictly prohibited.

Where individuals make public allegations without following this complaints process, we reserve the right to take legal action and seek recovery of any resulting losses.

 

Data Protection & Confidentiality

All complaints and related information are handled in accordance with the Data Protection Act 2018 and the UK GDPR. Personal information will only be used for the purpose of resolving your complaint.

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3. Terms & Conditions Clause 

Section 9 – Reputation and Communications

9.1 Clients and members of the public are reminded that Kingsley & Co, its directors and employees are entitled to protection from defamatory or malicious communications.

9.2 Publication, online posting, or verbal statements that are false, misleading or damaging to the reputation of Kingsley & Co may give rise to civil and/or criminal liability.

9.3 We reserve the right to request removal of any such material, to seek injunctive relief, and to pursue damages for loss of business or reputation arising from defamatory or knowingly false publications.

9.4 This clause is not intended to restrict genuine opinions or lawful consumer feedback made in good faith through verified channels.

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