Kingsley & Co – Terms & Conditions
1. Introduction
Welcome to Kingsley & Co. By using our services, including valuations, online valuations, and transactions, you agree to comply with the following Terms & Conditions. These terms govern our relationship with you and outline the rights and responsibilities of both parties.
2. Valuations & Online Valuations
2.1 Free Valuation Service
• We offer free, no-obligation valuations for jewellery, watches, gold, silver, antiques, and other luxury items.
• Valuations are provided based on the information and images submitted by the customer.
• Any valuation provided online is an estimate only and subject to final inspection.
2.2 In-Person Valuations
• Customers may book an appointment for a face-to-face valuation at a mutually agreed location.
• Items will be physically assessed to confirm their authenticity, condition, and market value.
• A final offer will be presented, and the customer is under no obligation to sell.
3. Selling Your Items & Payments
3.1 Offer & Acceptance
• Once a final valuation is agreed upon, a purchase offer will be made.
• Customers can choose to accept or decline the offer with no obligation.
• If accepted, instant payment will be arranged.
3.2 Payment Methods
• We offer immediate payment via bank transfer or cash (subject to legal limits and regulations).
• Bank transfers are processed on the same day, but processing times may vary depending on the bank.
• We do not accept cheques or cryptocurrency transactions.
3.3 Fraud Prevention & Verification
• We reserve the right to request identification (ID) or proof of ownership before completing any transaction.
• All items will undergo checks to confirm authenticity and legal ownership before payment.
• Stolen or counterfeit goods will be reported to law enforcement.
4. Data Protection & Privacy Policy
4.1 Collection of Personal Data
• We collect and store customer details, including name, contact information, and transaction history, only for business purposes.
• Data is used to provide valuations, process transactions, and comply with legal obligations.
4.2 Protection of Your Information
• We never share, sell, or distribute personal information to third parties without consent, except as required by law.
• Our website and payment processing systems are secure and encrypted to protect customer data.
4.3 Customer Rights
• You may request a copy of your stored personal data.
• You can ask us to delete your personal information unless required by law for record-keeping.
5. Liability & Disclaimer
• Kingsley & Co provides valuations based on market trends and expert analysis but does not guarantee resale values.
• We are not responsible for fluctuations in market prices after a valuation has been given.
• We do not accept liability for any loss or damages resulting from the use of our services, except as required by law.
6. Amendments & Governing Law
• Kingsley & Co reserves the right to update these Terms & Conditions at any time.
• Customers will be notified of any significant changes.
• These terms are governed by UK law, and any disputes shall be resolved in UK courts.